Comparison
ServiceGrid vs ServiceTitan
ServiceTitan is built for enterprise service companies. ServiceGrid is built for the operator who actually runs the work. We're not trying to replace ServiceTitan — we're the right tool for everyone who isn't them yet.
ServiceTitan is the dominant platform for large service businesses (typically 10+ field users) and is well-known for its capability depth in HVAC, plumbing, electrical, and water restoration. It's enterprise software priced like enterprise software, often with multi-year contracts and per-user fees that scale into the thousands per month. ServiceGrid is built for the SMB owner who wants enterprise-grade workflows without the enterprise contract.
Side-by-side
Pricing and feature comparison. Sourced from each company's public pricing page and product docs.
| Attribute | ServiceGrid | ServiceTitan |
|---|---|---|
| Starting price | $49/mo (Pro) — covers a small team | Custom — typically $300+/mo per user ServiceTitan does not publish pricing; figures are from public reports and customer disclosures. |
| Pricing model | Flat per-business + $2/worker | Per-user, multi-year contract typical |
| Free trial | 14 days, self-service, no card | Sales-led demo and onboarding |
| Time to first job | Same day | Weeks to months (implementation team) |
| Phone system | Built-in add-on ($65/mo + $1/line) | Built-in (enterprise tier) |
| Target team size | 1-50 users | 10+ users typical; built for 50-1000+ |
| Customer portal | Magic-link, no account required | Account-based with deep customization |
| Mobile app | Web app (mobile-first); native apps on roadmap | Native iOS + Android (mature) |
| Trade depth | 9 trade workflows (lawn, HVAC, plumbing, etc.) | Industry-leading depth in HVAC/plumbing/electrical |
The honest take
We'd rather you pick the right tool than the wrong one. Here's what each platform is actually better at.
Where ServiceGrid wins
- Self-service signup vs sales demo — running on day one, not month three
- Transparent flat pricing with no contract — see the bill before you commit
- Right-sized for under 50 users without paying for enterprise complexity
- Magic-link customer portal — no customer-side account creation
- All-in-one bundle: phone, dispatch, quotes, invoicing, marketing — without procurement
Where ServiceTitan wins
- Industry-leading capability depth in HVAC, plumbing, and electrical specifically
- Mature integration ecosystem with major distributors and OEMs
- Native mobile apps with years of polish and large-team workflows
- Built-in financing partnerships (consumer financing for big-ticket service)
- Right answer for businesses with 50+ users and complex multi-location dispatch
Who each tool is right for
Pick ServiceGrid if you're…
- →Owners running 1-50 users who want enterprise-grade workflows without the price tag
- →Operators who refuse to sign a multi-year contract before trying the software
- →Teams that want to be running the same day, not after a 3-month implementation
- →Businesses where the owner is also the dispatcher
Pick ServiceTitan if you're…
- →Service companies with 50+ users and dedicated IT staff
- →HVAC/plumbing/electrical businesses needing deep specialty workflows
- →Businesses that need consumer financing built into quotes
- →Operators with budget for $30K-$100K+ annual software spend
Switching from ServiceTitan
Realistically, if you're running ServiceTitan happily, you probably should keep running it — the implementation cost was real and the capability depth is hard to match. If you're running it but feeling like you're paying for capabilities you don't use, ServiceGrid might be the right rightsize.
- 1Get your ServiceTitan customer export (typically requires a support ticket)
- 2Import the customer book in ServiceGrid Settings → Customers
- 3Decide which historical data to keep in ServiceTitan as reference vs migrate
- 4Set up your service menu and pricebook in ServiceGrid
- 5Run both systems in parallel for 30-60 days before cutting over fully
ServiceTitan questions
Last verified: 2026-05-02. Found something out of date? Let us know and we'll update it.
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