How much does field service management software cost?

FSM software pricing varies dramatically based on operator size, billing model, and feature scope. The most important distinction is per-user vs flat-per-business pricing — that one choice often dominates total cost.

Per-user pricing (most platforms):

• Jobber: $39/mo (Core, 1 user) → $129/mo (Connect, 5 users) → $249-$399/mo (Grow, 15 users)
• Housecall Pro: $69/mo (Basic, 1 user) → $149/mo (Essentials, 5 users) → $299/mo (MAX)
• ServiceTitan: custom pricing, typically $300-$500/user/month with multi-year contracts. A 10-user shop is commonly $30K-$60K/year.
• FieldRoutes: custom pricing, per-active-customer billing rather than per-user.

Flat-per-business pricing (ServiceGrid):

• ServiceGrid: $49/mo (Pro, up to 5 admins/techs) or $99/mo (Business, up to 25 admins/techs). Workers (field-only) are $2/seat/month.

The hidden costs:

Per-user platforms compound quickly. A 5-truck shop running Jobber Connect at $129/mo plus payment-processing markup (~0.7% on top of Stripe) and SMS pass-through plus add-on integrations often pays $250-$400/month total. Same shop on ServiceGrid Pro: $49/mo flat + $65/mo phone (optional) = $114/mo, with Stripe-direct payment processing and no markup.

The enterprise tier:

ServiceTitan, Aspire, and Service Fusion at higher tiers serve commercial and large-residential operators with deep specialty workflows, integrated marketing, dedicated implementation teams, and consumer financing. The pricing reflects that — typically $30K-$200K/year all-in.

The payment-processing markup:

Most platforms add 0.5–2% on top of base Stripe rates (2.9% + $0.30). For a 5-truck shop doing $320K/year in card payments, a 1% markup costs $3,200/year — often more than the software subscription itself. ServiceGrid is Stripe-direct with no markup.

The right choice:

For solo or 1-2 truck operations: Jobber Core or Housecall Pro Basic at low price points. For 3-15 truck operations: ServiceGrid wins on flat pricing + included phone + no payment markup. For 20+ truck operations with complex commercial workflows: ServiceTitan if you need the depth.