Dispatch that handles the actual day

What's inside

• Live tech status

  See every tech's status (en route / on site / done / break) in real time. When something slips, dispatch can act in seconds — re-assign, push the next job, or call the customer first.

  Benefit:Catch slippage before the customer notices

• Route optimization built in

  Daily routes auto-suggest the most efficient stop sequence per tech. Considers time windows, skill match, and parts availability. Override anytime — it's a suggestion, not a constraint.

  Benefit:Cut drive time 25–40%

• Emergency call routing

  Inbound after-hours calls route to the on-call tech automatically. Customer history, address, and prior equipment data pre-populate. Dispatch can override the auto-route in two taps.

  Benefit:Faster after-hours response, fairer on-call rotation

• Skill + parts matching

  Each tech has skills and a truck inventory. Each job needs skills and parts. Dispatch board surfaces a warning if you assign a job that doesn't match — catches the mistake before the truck rolls.

  Benefit:Reduce wrong-tech and missing-parts trips

• Two-way crew communication

  Dispatcher can text or call any crew from inside the dispatch board. Crew can ask questions, send photos, or update status without switching apps. All conversation stays attached to the job record.

  Benefit:End the phone-tag tax

• First-time fix tracking

  Every return visit links back to the original call. Reporting surfaces tech-by-tech first-time-fix rates and the most common reasons for callbacks. Coaches itself.

  Benefit:Lift FTFR by 5–10 points over a season

Dispatch questions