A phone system that lives inside your CRM

What's inside

• Native, not integrated

  ServiceGrid's phone system is built into the platform, not a third-party integration. Calls, customer records, and dispatch all share state. No 'sync delay,' no 'integration broke again' tax.

  Benefit:End the third-party integration tax (~$50–$150/mo)

• Number provisioning + porting

  Pick a new local US number in any area code, or port your existing business number. Porting takes 2–3 weeks; in the meantime, run both numbers in parallel.

  Benefit:Keep your number, gain modern call routing

• Voicemail-to-text

  Voicemails transcribed automatically and emailed to whoever is responsible for that number. Search the text. No more listening to voicemails on a recorded line.

  Benefit:Triage voicemails 10x faster

• Missed-call → service request

  When a call goes unanswered, the inbound number, time, and any voicemail auto-create a service request in the queue. The team can call back from the same record without re-keying anything.

  Benefit:Stop losing inbound leads to missed calls

• Two-way SMS from the same number

  Send and receive SMS from your business number. Customer texts the office, the office sees the conversation in a shared inbox, anyone on the team can reply. Conversation attaches to the customer record.

  Benefit:Move customer conversations off personal phones

• Call recording (opt-in) + transcripts

  Optional call recording for training, dispute resolution, or QA. Transcripts are searchable. Compliance disclosure plays at call start where required by state law.

  Benefit:Resolve disputes with the actual conversation, not memory

Phone system questions