Operations · Playbook

How to manage parts inventory and truck stock

Truck stock-out is a hidden margin killer. The inventory management discipline, par levels, and reordering process that keeps trucks productive and parts cost controlled.

Parts inventory has competing constraints: too little inventory creates truck stock-outs that eat productive time (return to shop, customer reschedules); too much inventory ties up capital and creates waste through obsolescence. The middle path requires data-driven par levels and disciplined reordering.

Most service operations under-invest in inventory management. The 8-15 hours per month that proper inventory management requires saves dramatically more in productivity gains and reduced waste.

The phases

  1. Phase 1

    Audit current inventory and identify high-velocity items

    Week 1-2

    Physical count of all truck stock and shop inventory. Categorize: high-velocity (moves weekly), medium-velocity (moves monthly), low-velocity (moves quarterly or less), dead inventory (hasn't moved in 6+ months).

    For each truck, calculate which items appear in 80%+ of jobs of common types. Those are essential truck stock items. Items appearing rarely should be in shop stock with truck pickup before relevant job.

    Dead inventory is sunk cost — write off and remove from active inventory tracking. Continuing to count and re-count dead inventory wastes time without delivering value.

    Checkpoints

    • Physical inventory count complete
    • High-velocity items identified per truck
    • Dead inventory written off
  2. Phase 2

    Set par levels and reorder points

    Week 2-4

    Par level = the quantity that should always be on hand. Reorder point = the quantity that triggers a reorder. Reorder quantity = enough to bring inventory back to par.

    For each item, calculate par level based on weekly usage rate × time-to-restock + safety stock. Example: if you use 4 of an item per week and restock takes 1 week, your par level should be at least 4 + safety stock of 2 = 6 units. Reorder when inventory hits 4 units.

    Truck stock par levels typically lower than shop stock (limited truck space). Items needing truck stock are those used in 80%+ of common job types.

    Document par levels and reorder points per item per location (each truck, shop). FSM platforms or simple spreadsheets work for tracking.

    Checkpoints

    • Par levels set for all active inventory
    • Reorder points documented
    • Truck stock vs shop stock allocation defined
  3. Phase 3

    Weekly inventory discipline

    Ongoing

    Weekly inventory check: Friday afternoon ritual — each tech reports truck stock counts, office staff verifies against par levels, reorders triggered. Takes 15-30 minutes per truck per week.

    Reordering process: standardized supplier accounts, weekly reorder cycle, expedited shipping reserved for genuine emergencies (which should be rare with good par levels).

    Quarterly inventory review: par levels adjusted based on actual usage data. Items added or removed from active stock based on velocity changes.

    Ongoing tracking: which items frequently stock out (par may be too low), which items consistently sit (par may be too high), which items are increasingly obsolete (consider phase-out).

    Checkpoints

    • Weekly inventory check operational
    • Quarterly par level review
    • Stock-out incidents tracked and addressed

Common pitfalls

  • Inventory by gut without data

    Operators who set par levels by intuition consistently over-stock low-velocity items and understock high-velocity items. The data discipline is necessary.

  • Skipping dead inventory write-off

    Dead inventory continues to consume mental space and operational time without delivering value. Write off and move on.

  • No truck stock standardization

    Each truck having different inventory creates dispatch problems (which truck has which part?) and waste. Standardize truck stock across vehicles serving similar work.

What good looks like

  • Stock-out incidents under 5% of jobs
  • Inventory turnover 6-12x per year
  • Dead inventory under 5% of total inventory value

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